THE COTSWOLD FROCK SHOP
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Frequently Asked Questions		  
About Us
• What is THE COTSWOLD FROCK SHOP all about?
 
Products
• Why can't I add a specific product to my cart?
• Is a printed Weddingstar catalogue available?
• How can I find a specific product?
• How can I personalize a specific product?
 
Ordering
• How do I place an order?
• Can I order a sample of a specific product?
• Can I place an order over the telephone?
 
Payment
• What credit cards do you accept?
• Can I pay with paypal?
• What other payment methods do you accept?
• Will tax be charged on my order?
 
Currency
• What currency are prices in?
• Can I see prices in a different currency?
• How do I change my viewing currency?
• How accurate are your currency conversion rates?
Shipping
• What are your shipping rates?
• How do I track my order?
• Do you ship internationally?
• Where will my order be shipped from?
 
Returns
• Can merchandise be returned?
 
Safety, Security, and Privacy
• How secure is your website?
• What is your privacy policy?
 
Website and Technical
• What should I do if I am having difficulty with the website?
• How do I turn my cookies on within my browser?

About Us
WHAT IS THE COTSWOLD FROCK SHOP ALL ABOUT?
We are an online wedding accessory resource offering an amazing range of accessories and decorations. Included are many exclusive designs created specifically with today's Brides in mind. Combined with perennial favourites, our collection is unmatched in selection, quality and value.
With over 20 years experience in the Bridal Industry, we understand your need for elegance at a price you can afford.
With all this choice, you will appreciate the comfort and convenience of shopping from your home.
Best wishes as you prepare for your Big Day.
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Products
WHY CAN'T I ADD A SPECIFIC PRODUCT TO MY CART?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items marked as out of stock you can choose to be notified as soon as they come back in stock by clicking the link above the item and filling out appropriate details. Items that have been discontinued are no longer available.
Please contact kissthebride@btconnect.com for more information.
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IS A PRINTED WEDDINGSTAR CATALOGUE AVAILABLE?
Yes. To purchase our Magazine click here.
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HOW CAN I FIND A SPECIFIC PRODUCT?
Here are some easy ways to find products in our online catalog:

Use the "Shop" menu to browse through our catalog by category or subcategory.

To search for a specific product, enter your keywords in the "search" box on any page. You will be able to narrow your search through the links on the left hand side. Try narrowing your search "By Product Type", "By Price", or by any of the other options to find exactly the accessory you are looking for.

To see all our products, use the Alphabetical Product List and browse through thousands of wedding accessories.
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HOW CAN I PERSONALIZE A SPECIFIC PRODUCT?
We carry a wide range of personalized products. When a product can be personalized, there will be a personalize tab on the product page that contains information on personalization. To personalize a product, first add it to your cart. On the next page, you will see a link that reads "Click to personalize this item". You will then follow steps to choose your personalization options.
The personalization details will be displayed in your shopping cart, and the personalization cost will be added to the product cost.
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Ordering
HOW DO I PLACE AN ORDER?
When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colours or styles to allow you to customize these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of your cart.

You may view your shopping cart at any time buy clicking on the shopping cart icon located at the top of each page or by clicking the "View Cart" link located on the bottom of each page.

When you view your cart you can change product amounts or remove products or personalization.

When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security.

After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details.
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CAN I ORDER A SAMPLE OF A SPECIFIC PRODUCT?
Samples are available for a variety of our products. Click the "Samples" link on the menu to see all products available as samples. Samples of personalizable products will often include sample personalization.
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CAN I PLACE AN ORDER OVER THE TELEPHONE?
Yes, You may place your order by phone at 01451 832309. Please ask for Customer Care.
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Payment
WHAT CREDIT CARDS DO YOU ACCEPT?
We are happy to accept Mastercard, Visa, Discover and American Express through Paypal. Paypal is a secure online payment processor. For more information, visit Paypal.com.
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CAN I PAY WITH PAYPAL?
Yes, you can pay with your PayPal account. If you choose this payment method you will be redirected to PayPal at the end of the order process to complete your payment. Paypal is a secure online payment processor that accepts all major credit cards. For more information, visit Paypal.com.
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WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?
You may place your order by phone at 01451 832309, by fax at 01451 832308 or with a PayPal account. Paypal is a secure online payment processor that accepts all major credit cards.
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WILL TAX BE CHARGED ON MY ORDER?
17.5% tax will be applied on orders within United kingdom.
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Currency
WHAT CURRENCY ARE PRICES IN?
All Prices are in British Pounds Sterling.
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CAN I SEE PRICES IN A DIFFERENT CURRENCY?
You may use the "Change Currency" function on this site to view estimated prices in 59 international currencies. Please see How Do I Change My Viewing Currency? below.
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HOW DO I CHANGE MY VIEWING CURRENCY?
Click on the "Change Currency" link on the top navigation. The most popular currencies will be listed. If you see the currency you would like to use, simply click the name.

If you do not see the currency you would like to use, click the "Additional Currencies" link to see the full list of available currencies. You will then be able to click on the currency you would like to use.
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HOW ACCURATE ARE YOUR CURRENCY CONVERSION RATES?
Our currency conversion rates are updated daily and will be consistent with market values. However, each credit card company will convert values differently, and we do not guarantee that values shown on the site will match your final bill.
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Shipping
WHAT ARE YOUR SHIPPING RATES?
TO UNITED KINGDOM:SHIPPING  
Magazine Only£2.00 GBP  
Orders Up To £50.00 GBP£5.00 GBP  
Orders Up To £100.00 GBP£7.00 GBP  
Orders Up To £150.00 GBP£10.00 GBP  
Orders Over £150.00 GBP£15.00 GBP  
 

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HOW DO I TRACK MY ORDER?
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information on your order.
1. Enter your 16 character Transaction Number. This number is included in your Order Email Confirmation or your printed Order Confirmation Page. Look for the line reading "Your transaction # is ..."
2. Click "Submit."
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DO YOU SHIP INTERNATIONALLY?
No, You must select a shipping location within the United Kingdom
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WHERE WILL MY ORDER BE SHIPPED FROM?
Depending on product availability, orders will be sent from our store or directly from the manufacturer, Weddingstar Inc..
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Returns
CAN MERCHANDISE BE RETURNED?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.

*IMPORTANT
No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalized as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.
NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalog do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
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Safety, Security, and Privacy
HOW SECURE IS YOUR WEBSITE?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.
Your personal information will remain the exclusive property of THE COTSWOLD FROCK SHOP and our cooperating manufacturer, Weddingstar Inc..
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WHAT IS YOUR PRIVACY POLICY?
Your privacy is our priority. Click here to review our detailed privacy policy.
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Website and Technical
WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?
We take pride in the performance of our website but sometimes we hear from people who have had problems getting through.
In our experience, performance problems on the Internet can occur for a variety of different reasons, including the time of day, congestion on the Internet itself, problems at an individual Internet Service Provider, or problems at a website. It's always possible that you tried us at a time when we were very busy. We'd like to encourage you to try us again soon, and if the problem persists please email kissthebride@btconnect.com to try to find out what is causing it.
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HOW DO I TURN MY COOKIES ON WITHIN MY BROWSER?
This will depend on what type of computer, browser and browser version you are using. A good place to start for help with turning cookies on is the online Help within your browser. ‘Help’ is usually one of the choices along the top menu bar. Look/search for information on enabling or disabling cookies. You may also find information on cookies under help topics involving security. 
MICROSOFT INTERNET EXPLORER 6.x
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.
MICROSOFT INTERNET EXPLORER 7
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.

FIREFOX 2.x
Select "Tools." from the menu bar.
Select "Options."
Select "Privacy."
In the "Cookies." section
Check "Accept cookies from sites."
Click "OK."

SAFARI 6.x
Select "Preferences" from the Safari menu.
Scroll down to the "Cookies" section.
To enable:
Select "Always."
Close Window.
NETSCAPE COMMUNICATOR 7.x
Select "Preferences" from the Edit menu.
Click on the "Advanced" selector.
Click the "Cookies" option.
Scroll down to the "Cookies" section.
To enable:
Select "Enable all cookies."
Click "OK."
NETSCAPE COMMUNICATOR 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK."

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CHANGE CURRENCY:
> US Dollars
> Canadian Dollars
> Euros
> Australian Dollars
> British Pounds
> Additional Currencies 		CHANGE UNITS:
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Our currency converter will show Estimated values in the currency you select. For more information please view our Currency FAQs.
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